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Frequently Asked Questions

DO YOU BUY SADDLES

Yes, we sure do!

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Go to the Saddle to Sell form on the FORMS page. Please remember we are buying at the wholesale price. If your saddle is what we are currently buying then we will let you know.  Sometimes we have enough stock or your saddle may not be what we're looking for.

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Saddles we are currently NOT buying:

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  • STATUS

  • KINCADE

  • EUROSPORT

  • SHOWCRAFT

  • STYLELINE

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Saddles we DO NOT buy:

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  • Old or damaged saddles-please carefully inspect saddle for any damage first.

  • Saddles that need repairing.

  • Saddles that need re-packing.

  • Indian saddles.

  • Saddles more than 20 years old.

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Email us now if you have any questions

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WHAT IS YOUR RETURN POLICY?

We offer a 7 day saddle trial (unless stated otherwise) to help ensure the saddle is a suitable fit for your horse.

The full cost of the saddle, plus postage, must be paid before the saddle is released.

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Payment Options

Eligible payment methods for the trial include:

  • Bank deposit

  • Card payment (please note bank/card fees are non-refundable)

  • Cash payment

  • Laybuy (please fill out Form)
     

Shipping & Collection

  • Saddles can be collected from the Gold Coast or posted Australia-wide.

  • Postage is a flat rate of $80 Australia-wide.

  • A return postage label will be included in your package.
     

Trial Period

The 7 day trial begins on the day the saddle arrives, based on Australia Post or courier tracking.

Day of delivery = Day 1 of the trial.

If returning the saddle, it must be lodged back with the courier/post office by Day 7 at the latest.
 

Returns

If you wish to return the saddle:

  • A $35 administration fee applies

  • The Online Saddle Return Form must be completed before returning the saddle

  • Return postage is the buyer’s responsibility

  • Saddles must be returned in the same condition they were received

We cannot provide a refund if the saddle is returned with marks, scratches, damage, or excessive wear.

All saddles are thoroughly photographed and videoed before dispatch to record their condition and protect both buyer and seller.
 

Important

If you know the saddle is not suitable, please notify us and return it as soon as possible.

If the saddle is not returned within the 7 day trial period, we may move the saddle onto a consignment agreement.
 

Example

If a saddle is posted on Wednesday, 1 March and arrives on Friday, 3 March:

  • Friday 3 March = Day 1 of the trial

  • The saddle must be posted back by Friday 10 March if being returned

Refunds are processed within 48 hours of the saddle being returned and inspected.
 

Please Note

There are no exceptions to our 7-day trial terms and conditions.

DO YOU CONSIGN SADDLES ON COMMISSION ?

Yes - we do offer consignment sales on selected saddles, however we generally prefer to purchase saddles outright where possible.
 

For full information, please visit our Store Information and Forms sections.
 

Consignment Fee

We charge a flat 20% commission on all consignment saddle sales.
 

Preparing Your Saddle

All saddles must arrive:

  • Cleaned

  • Polished/oiled

  • Ready to be photographed and listed
     

If your saddle requires repairs or panel reflocking/refills, these must be completed before sending the saddle to us.

If saddles are not shop-ready, a $75 reconditioning and cleaning fee will apply.

If a saddle is sent without a cover, we will supply one for postage and storage purposes. A $25 saddle cover fee will apply.
 

Saddle Makeovers

If needed, we can prepare your saddle for sale with a professional clean-up and makeover service.

Prices start from $35, depending on the condition of the saddle (dusty, dirty, mouldy, etc.), and must be requested on the consignment form.

WHAT ARE THE PAYMENT OPTIONS?

We accept:

  • Direct deposit

  • Visa

  • Mastercard

  • Cash
     

We also offer Laybuy payment options. Please complete the Laybuy form for more information.
 

7 Day Trial Payments

To be eligible for our 7-day saddle trial, payment must be made by:

  • Cash, or

  • Bank deposit
     

Bank deposit is our preferred payment method, as it allows refunds to be processed more easily if required.

Visa and Mastercard payments are accepted, however:

  • Bank/card processing fees are non-refundable

  • All returned saddles incur a $35 return fee to cover administration, bank, and restocking costs
     

Please refer to our Terms & Conditions for full details.

SADDLE FITTING

If you are booking a saddle fitter please make sure you have pre-booked them within the 7 day trial period so the saddle can be returned within the trial period. We don't extend the trail times as often there is someone on our wait-list to try the saddle as NIL (next in line) if it needs to be sent back.

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The saddle is not to be changed or altered in any way unless you have agreed with the saddle fitter it will fit your horse & are 100% buying it. If it has been altered in a way it voids the return.

WHAT IF A SADDLES GETS DAMAGED

If a saddle is damaged in transit it must be reported IMMEDIATELY on the DAY OF DELIVERY to you along with photos please. They are well wrapped & boxed to avoid damage so it is rare for anything to happen to them.


If the saddle is damaged(this includes scratches /scapes or worse)  in your care there are no refunds as the care of the saddle is your responsibility.


Alway keep a cover on the saddle & keep it away from  your horses so it cant be knocked, bitten ,knocked off a rail ,stepped on or fall to the ground .

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Our stock often belongs to a client & is here on consignment & we pride ourselves on looking after our clients property & appreciate the same respect to the saddles.

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WHAT VOIDS A RETURN

A return will be void if:

  • A saddle fitter alters or adjusts the saddle before you have decided to keep it

  • The saddle is damaged in any way, including superficial or structural damage

  • The saddle is not returned within the agreed trial timeframe

  • The saddle is not returned in the same condition it arrived in

  • Any oil, conditioner, or product is applied to the trial saddle

  • Please ensure all trial saddles are handled with care and returned exactly as received.​

HOW MANY SADDLES CAN I TRY

As many as it takes to find the right saddle for you and your horse.

There is no limit to the number of saddles you can trial. However, each saddle is treated as an individual purchase and trial, so our standard 7 day trial terms and conditions apply to each saddle separately.

All saddles must be paid for in full before being collected or posted.

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