Return Notification

A Return Notification Form is mandatory for all returns. Refunds cannot be processed without a completed form being submitted prior to the saddle being returned. Please complete this form as soon as you decide the saddle is not suitable. This helps us track your return and ensure the process runs smoothly.

Please use the return label provided with your saddle. Unless otherwise stated in the sale listing, all saddle trials are subject to our 7-day Trial & Return Policy.

Important: All returns must be posted (or couriered) or returned by appointment within the 7-day trial period. If 7 days have passed, the saddle is no longer eligible for return. No exceptions.

If we receive the saddle after the 7-day trial period and there is no proof of earlier postage or courier dispatch, the saddle will be deemed accepted and may be placed on consignment for sale on your behalf.

Please check that you understand the following conditions:

All saddles are extensively photographed (and often videoed) before leaving us. This provides a clear record of the saddle's condition and helps protect all parties involved.

Third-party consignors own some of our saddles. Please treat the saddle with care and respect, as you would if it were your own.

To be eligible for a refund, the saddle must be returned in exactly the same condition in which it was received.

Do not return a saddle that has been scratched, damaged, altered, adjusted, or had any products applied to it during the trial period.

Any saddle returned with new scratches, marks, damage, alterations, excessive wear, or signs of misuse may not be eligible for a refund.

We are unable to accept responsibility for damage that occurs while the saddle is in your care. As these are valuable items, this policy is strictly enforced.

By proceeding with a saddle trial, you acknowledge that you are responsible for the saddle while it is in your possession and agree to return it within the agreed trial period and in the same condition it was received.

First name

Last name

Phone

Order Number (on invoice)

Which saddle are you returning? Please provide the make, model, size and colour of the saddle.

Tracking Number

Photo of lodgement receipt

Refund Payment Details

Please provide your bank account details if your original payment was made by bank transfer or direct deposit.

Please note:

Bank transfer refunds will be paid into the account provided below.
Credit card refunds will be processed separately once the saddle has been returned and inspected.
We do not retain credit card details.
Any bank or merchant fees are non-refundable.

Name of Bank

Bank Account Name

BSB Number

Account Number

Before submitting, please ensure all information provided is accurate and complete. Please read and confirm the following declarations before submitting your return request:

I have read and understand the Returns & Trial Policy.

The saddle has been packaged securely and appropriately for transport.

The saddle has not been damaged, altered, adjusted, or treated with any products during the trial period.

I agree to the terms & conditions (View Terms & Conditions)

Once the saddle has been received and inspected, any applicable refund will be processed within 3 business days.